The Organization for the Cooperation and Economical Development (OCDE), in 2001, detected that more than 61% of world wealth come from knowledge and of goods or intangible products and cultural goods. In one time that the rhythm of changes is every time fast, to know to manage people's knowledge and to join value to final product is imperious for the success of any organization.
Mapping of knowledge is the suitable tool for us to identify:
. The competencies and necessary abilities to intellectual capital;
. The structures, systems and methods of structural capital;
. The relationship type for relationship capital;
. The external factors of environmental capital for an organization, in any process type.
Basic topics for knowledge mapping:
1. Company's history - detailed the rising of the facts from its creation to present time, trying to verify flaws and successes.
2. Company's profile - rising of functional picture, social capital, organization type, forms of work and organization charts.
3. Company's strategic analysis - it analyses the company's mission, being used from two appropriate strategic tools to the profile of the company.
4. Company's diagnosis - analysis the processes and capitals of necessary knowledge to manage the businesses of the company appropriately.
5. Processes Mapping (existent and ideal) - identification of sub-process and activities.
6. Knowledge Mapping - identification of existent capitals and necessary knowledge and referred them GAPs.
7. Analysis of GAPs - identification of deficit and number of people with GAPs with elaboration of spreadsheets and graphs.
8. Action Plan - immediate actions, of short, medium and long period for development of knowledge capitals.
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